About
Built by the people who lived the problem.
We spent two decades running automation assessments by hand, for banks, insurers and retailers who needed the answer to hold up. This is that method, encoded.
Origin
It started as a spreadsheet nobody would let us delete.
Running automation discovery across fintech and retail organisations, we kept hitting the same wall. Every engagement needed the same judgement calls — is this process suitable, what kind of automation fits, is the return real — and every engagement rebuilt the answer from nothing. So we built an internal assessment tool to stop the rework.
It kept getting borrowed. Then it won BDO's International Seed Fund Challenge against more than a hundred projects from seventy countries, and got applied across forty-plus organisations, including major S&P 500 companies in fintech, insurance and retail.
What it couldn't do was read. Every assessment still began with someone manually pulling numbers out of an SOP or a two-hour discovery recording — the four-to-eight weeks that made the whole thing too expensive to run as often as it should be. That's the part that changed. The scoring model didn't need reinventing; it needed the reading done for it.
How it got here
Twenty years of delivery, one platform.
2019–22
BDO Digital
Automation discovery across 20+ fintech companies. First version of the assessment tool built internally.
2022
Seed Fund win
The concept won the BDO International Seed Fund Challenge — 100+ projects across 70 countries.
2022–25
S&P 500 delivery
Methodology applied across 40+ organisations, including major S&P 500 companies in fintech, insurance and retail.
2026
The platform
AI-powered rebuild. End-to-end: extraction, five scoring engines, cost-benefit analysis, portfolio matrix. Running live in pilot.
Team
Two founders, both on the tools.
Mikheil Kukhalashvili
Co-founder · Product lead
- AI Product Lead at CoverGo (insurtech, Singapore)
- Unit Lead, Intelligent Automation at EPAM — process optimisation and automation for S&P 500 clients
- Launched Georgia's first commercial RPA solutions at BDO
- 6 years AI product · 9 years automation BA/PO
- PSPO II · UiPath · Automation Anywhere certified
Irma Berdzenishvili
Co-founder · Business & GTM lead
- Chief Agility Officer at Bank of Georgia
- Director, Process Efficiency and Transformation at BDO Georgia
- Founder of EFFILAB
- PhD in IT · MBA · Lean Six Sigma Black Belt · PMI-ACP
- 12+ years of digital transformation across financial institutions
- Led Georgia's first large-scale Lean and Agile transformations at TBC Bank
Together: BDO International Seed Fund Challenge winners, and automation discovery across 20+ fintech and retail organisations.
EFFILAB
Still doing the work by hand, deliberately.
Ops Appr[AI]ser is built alongside EFFILAB, our operational excellence consultancy. That isn't a side project — it's how the platform stays honest. Every scoring change gets tested against live client engagements before it ships, and the assessments we run manually are what tell us where the model is still wrong.
A tool for assessing processes, built by people who no longer assess processes, would drift within a year.
Come and argue with our scoring.
Pilot teams who push back on the model are the ones that make it better. We'd rather hear where it's wrong.